Frequently Asked Questions
Below you’ll find answers to common questions about our products, ordering process, and quality standards. If you don’t see your question listed, feel free to contact our team for additional information.
Are these products for human use?
Absolutely NOT! These products are are not approved by the FDA. Their sole purpose are strictly for research use only. They are not intended for human, animal, diagnostic, or therapeutic use. Please review our Terms And Service. Therefore, we do not provide any guidance on dosages or usage. Discussing these matters goes against Federal Laws, which we strictly observe for our business’s long-term compliance.
Product Appearance and Variations
Variations in color, texture, odor or even biochemical properties may occur due to polymorphy (differences in crystal structure).These variations do not compromise product quality. Lyophilized peptides typically form a solid cake. However, during transit, the cake may break or appear uneven. This is an aesthetic issue only and does not impact quality, potency, or purity. Some peptides and proteins may appear larger due to buffering requirements. This is normal.
Peptide Top Colors
Peptide top colors may vary.
Solution Flakes, Precipitation, and Separation
Solution-based products may occasionally:
• Crystallize (form flakes)
• Precipitate (fall out of suspension)
• Separate (form layers)
Lose homogeneity
This most commonly occurs during cold transit or accidental freezing. To restore uniformity:
1. Warm the vial in 50–70 °C water for 5–10 minutes
2. Shake vigorously to re-suspend
If the product does not return to homogeneity, please contact us.
Accidental Exposure or Ingestion
In the event of accidental exposure or ingestion:
• Contact your local toxicologist – United States – The Poison Help Line: 1-800-222-1222
• Seek immediate medical attention
• Always handle products using proper PPE
Refer to the product’s SDS for safety guidelines
Processing and Shipping Times
Processing times: Typically 1-3 business days depending on payment method. Large or special orders may require an additional 1-3 business days.
Shipping times vary based on selected shipping speed:
Standard Shipping: 3-6 business days
Express Shipping: 2-4 business days
Free Shipping: 2-4 business days
Total Delivery Timeframes:
Standard: 1 day processing + 3-6 days shipping = 4-7 business days
Express: 1 day processing + 2-4 days shipping = 3-5 business days
High Volume Periods: 2-3 days processing + 3-7 days shipping = 5-10 business days
*All timeframes are estimates. Actual delivery times may vary due to weather, holidays, order volume, or courier delays beyond our control.
Label Printed, No Update
If your label has been printed and there has been no tracking update, it most likely means we’re still processing your order. Please check the tracking again in 2-3 days to see if any changes have been made. If there are still no updates after that time, please contact us.
Late or Undelivered Orders
Delivery Delays:
Courier delays are common and beyond our control. Shipping costs are non-refundable for late deliveries as these are the carrier’s responsibility.
Package Marked as Delivered:
If tracking shows delivered but you haven’t received your package, check with neighboring suites, facilities, or building reception. Contact the courier’s local office for GPS delivery coordinates and recipient confirmation. If the courier confirms correct delivery, allow 1 week for the package to appear before contacting us.
• USPS Customer Support: 1 (800) 275-8777
• FedEx Customer Support: 1 (800) 463-3339
• UPS Customer Support: 1 (800) 742-5877
• DHL Customer Support: 1 (800) 225-5345
Missing, Damaged, or Wrong Items
All orders are documented and photographed prior to shipment. Report any issues within 7 days of delivery.
Missing Items: Contact us immediately for verification and resolution.
Damaged Item on Arrival: Contact us within 2 days of delivery with photos of both the package and damaged item (required).
Wrong Items: Contact us immediately for verification and resolution.
All verified issues will be remedied in the form of store credit only. No exceptions.
Stolen, Lost, or Incorrect Address
Stolen Packages: Live Alpha Labs is not responsible for stolen packages.
Lost Packages (Stuck in Transit): Live Alpha Labs is not responsible for packages lost by carriers. Contact the carrier directly to locate your package.
Incorrect Address: Live Alpha Labs is not responsible for orders shipped to incorrectly entered addresses. If your order has not yet shipped, contact us immediately.
Zero-Tolerance Policy
Live Alpha Labs enforces a strict zero-tolerance policy for misuse or abuse of research materials. Any such activity will result in immediate blacklisting and permanent denial of services. Our support is limited to inquiries about shipping, payments, and related matters. We do not assist with research-related tasks, as we are solely a supplier of research chemical materials.
Blacklist
Live Alpha Labs supplies products exclusively for laboratory research purposes. To ensure regulatory compliance, we actively screen all orders. Individuals or entities suspected of intending to misuse our products will be permanently placed on a no-sell blacklist with no exceptions. We implement robust measures to prevent fraudulent orders.