Refund, Return & Cancellation Policy
Last Updated: November 2025
This Refund, Return and Cancellation Policy applies to all purchases made through the Live Alpha Labs Website. By placing an order, you acknowledge and agree to the terms outlined below.
1. All Sales Are Final
Due to the nature of research-based products, all sales are final. We do not accept returns, exchanges, refunds, or credit once an order has been processed and shipped.
Products are not eligible for return if:
- You change your mind or no longer need the item.
- You ordered the wrong product, dosage, or quantity.
- You misunderstood the purpose or intended use.
2. Incorrect or Damaged Product
If you receive the wrong product or if your item arrives damaged in transit, you may request a replacement under the following conditions:
- You contact us within 3 business days of delivery.
- You provide your order number and clear photo evidence of the damaged or incorrect item.
Approved replacements will be shipped at no additional cost. Refunds may be issued only at our discretion if a replacement cannot be provided.
3. Lost or Missing Packages
If your tracking shows “delivered” but you have not received the order, please check with:
- Your local post office or carrier
- Your building, parcel room, or mailbox provider
- Neighbors in case of misdelivery
If your package is marked as lost by the carrier, please email us at customerservice@livealphalabs.com so we can assist with a resolution. If an address was entered incorrectly at checkout, we cannot issue a replacement or refund.
4. Order Cancellation Policy
Orders may only be canceled before they are fulfilled and shipped. Once a tracking label is created or the package has entered the shipping process, cancellations are no longer possible.
If cancellation is approved, funds will be returned to the original payment method within 3–10 business days depending on your bank or payment processor.
5. Refund Exclusions
The following items are not eligible for returns or refunds:
- Opened or used products
- Products exposed to improper storage or handling
- Products purchased using a discount code or promotional offer
- Products refused at delivery or returned without authorization
6. Research Use Notice
Products sold by Live Alpha Labs are intended strictly for laboratory and research purposes only and are not for human consumption. Misuse of our products voids all eligibility for refunds, replacement, or support.
7. Contact Information
If you believe your situation qualifies for a replacement or cancellation request, please contact us:
Live Alpha Labs